Verizon still sucks.

[42itous]

Today, Verizon continues in their tradition of

Approximately two years ago when I moved into the apartment on Tremont St, I signed up for Verizon via internet because I had no phone line yet (duh -- I was signing up for a phone line). The website offered me a choice of phone numbers, took my credit card info, and told me I should have service within three business days. A week later I called (using housemate's cell) to see wtf was going on, and they told me there was no record of any service being ordered.

When I moved out of that apartment into the one on Craigie Terrace, I asked Verizon to move my number from the old address to the new one. They told me it would be shut off sometime in the morning of Sept 1 at the old place, and turned on sometime in the afternoon of the same day at the new place. The next day I called to ask why it hadn't been turned on, and they told me that I was supposed to be there to let them in so they could turn it on. Well, why didn't they tell me I had to be there in the first place?? So I rescheduled and stayed home from work so they could set up my phone and DSL service.

This morning I called to schedule discontinuation of said service on September 1st of this year, after the current residents have all moved out. I had to make two separate calls, one for phone and one for DSL, and each representative confirmed repeatedly that the date of shutoff is Sept.1st. An hour later, I got an email saying, "We received notification that your Verizon Online DSL Service has been discontinued for DSL telephone number 617-***-****. ...Please note, your Verizon Online DSL account became inactive effective yesterday." Which was alarming... so I called them again and spent 40 minutes on hold with various departments until they finally did a "line test" and told me the line is still functioning. Glad it isn't actually cancelled, but I would have been Much Much Happier if their automated emails actually reflected reality in the first place.

If you are ordering phone or internet services anytime in the future and have any say in the matter, DO NOT use Verizon. You will be sorry if you do.

Comments

[marmota.livejournal.com]

Interesting... back when I was getting fed up with T-Mobile (when 'number portability' finally became available, I ditched my landline and went to cell only... this required an entirely too kafkaesque experience with t-mobile support), t-mobile support would stick to such absurd dictums as "oh, number portability is just for cell phone to cell phone. you can't move your landline number" until I escalated the call a couple of tiers, then they would try stonewalling some other way. Once I'd had enough of that and decided to find another provider, verizon didn't pretend they couldn't do things, and did call me back with updates on scheduling. Granted, they still didn't stick to any of the times/dates they initially said they would, but at least they kept me posted so I can pro-actively work with whatever was going wrong. Out of curiousity, did the web order give you a confirmation number that they then pretended didn't exist?

[42itous.livejournal.com]

I don't remember. It might not have -- I was inexperienced enough with ordering utility service of any kind that I didn't know to expect a confirmation number.